Insights from the
field.
Practical thinking on AI automation, business process documentation, and what it actually takes to deploy AI agents that work.
Why Documentation Is the First Step of AI Automation (Not the Technology)
Most AI automation projects fail because companies skip the foundation: documenting how their business actually works. Here's why process documentation comes before any technology decision.
The 7 Business Processes I Automate First (And Why)
After years of deploying AI automation across businesses, these are the seven processes that consistently deliver the highest ROI — and the order I tackle them.
Off-the-Shelf vs. Custom AI Agents: How to Decide
Zapier or a custom agent platform? Here's the decision framework I use after years of building both — including when the simple option is the right one.
The True Cost of Not Automating: How to Calculate What Manual Processes Are Costing You
A simple framework to calculate what manual processes are really costing your business. The numbers are usually bigger than anyone expects.
AI Agents vs. Chatbots: What's Actually Different and Why It Matters
Most decision-makers conflate chatbots with AI agents. Here's what's actually different — explained by someone who's built both, from municipal chatbots to autonomous agent platforms.
5 Signs Your Business Is Ready for AI Automation
Not every business is ready for AI automation. Here are the five signals I look for — and what to do about each one.
Why Most AI Automation Projects Fail (And How to Avoid It)
Gartner says 30% of GenAI projects get abandoned after proof-of-concept. Here are the real failure modes I've seen — and how a documentation-first methodology prevents each one.